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At SquadLocker, we know that feedback is the lifeblood of improvement. Whether it’s a glowing 5-star review or a tough 1-star critique, every comment is an opportunity to better serve our teams, leagues, and organizations. That’s why we take every Trustpilot review seriously—and why we’ve turned some of the toughest feedback into valuable lessons.
The Toughest Team Talks Lead to the Biggest Wins
Handling criticism isn’t always easy, but just like in sports, the hard conversations often lead to the greatest growth. When we receive a 1-star review, we don’t shy away from it. Instead, we dig in, analyze what went wrong, and rally our team to make it right. Because to us, every customer deserves a championship-level experience.
A Video Spotlight: Gary Goldberg on 1-Star Reviews
To show you just how much we care, we’ve created a video featuring our very own Gary Goldberg. In this video, Gary takes us through some of the toughest Trustpilot reviews we’ve received. But here’s the twist: it’s not just about the challenges—it’s about how we turned them into solutions. From late shipments to design mishaps, we tackled these issues head-on, ensuring they became stepping stones for future success.
*hassle-free return policy is available for SquadClub and SquadSchool members
A Culture of Continuous Improvement
What sets us apart is our commitment to learning. Each review—positive or negative—is reviewed by real people on our team. We break down the issues, brainstorm fixes, and, most importantly, reach out to the customer to make things right. It’s not just about correcting the problem—it’s about building trust.
Why Your Voice Matters
Whether you’re a coach, a parent, or part of a league’s leadership, your feedback helps us innovate. SquadLocker is built on the promise of simplifying custom apparel for every team and organization, and your input drives that mission forward.
Have a story to share or feedback for us? Drop us a review on Trustpilot. Because when we know better, we can do better.
#weloveteams #feedbackmatters #Trustpilot
